Support / Knowledge Base

Monero requires 10 confirmations on the blockchain before the wallet becomes spendable. This usually takes 20-30 minutes, but network congestion can extend this. If 24 hours pass, open a ticket with the TXID and ViewKey.

Go to Wallet -> Withdraw. You must set a withdrawal PIN and have 2FA enabled. There is a standard network fee. Auto-withdraw allows vendors to automatically forward earnings to an external wallet.

NO. We do not store recovery emails. If you lose your PGP key, you cannot pass the 2FA challenge. Your account is lost forever. Create a new one. This is a security feature, not a bug.

FE releases funds to the vendor before shipping. This is high risk. Only FE for vendors you trust 100%. If you FE, you lose escrow protection.